Please read these Terms and Conditions carefully. They outline how you can use our images, services, and website to ensure a smooth and fair experience for everyone.
The website www.pixivault.com is owned and operated by [Company Trading Name].
By using this website, you agree to follow these Terms and our Privacy Policy. If you don’t accept them, please don’t use the site. Accessing or browsing the site means you understand and agree to the rules we’ve set. These Terms help ensure everyone’s rights are protected while using Pixivault for personal or commercial creative needs.
To unlock the full features of the website, you’ll need to create an account. Please provide up-to-date details during registration. We may suspend or remove your account if we believe you’ve broken the rules or laws, or if misuse occurs. Keeping your login secure is your responsibility. Please let us know if anything suspicious happens on your account.
To access all features of the website, you’ll need to create an account. Make sure your registration details are accurate and current. We may suspend or delete your account if we suspect any misuse or rule violations. You're responsible for keeping your login information safe. If you notice any suspicious activity on your account, please contact us as soon as possible.
You must be at least 18 years old to use our services. By registering or downloading images, you confirm that you meet this age requirement and are legally able to enter binding agreements. If you’re under 18 or otherwise not eligible, please do not use the Website or create an account. Accessing or using Pixivault implies your acceptance of these eligibility conditions and terms.
Images are acquired using a credit-based system. Customers can log into their accounts and purchase as many credits as they need. These credits are then used to download images, with one credit typically redeemable for one image.
Credits are available in bundled packs, offered through a tiered pricing model—the more credits purchased at once, the greater the savings. All pricing details can be found on our Pricing & Perks page.
To thank our customers for their continued support, we offer a loyalty-based rewards program. As customers reach specific spending milestones, they unlock bonus credits on every future top-up:
• Bronze – Spend $300 to receive 5% bonus credits on each top-up
• Silver – Spend $600 to receive 7% bonus credits
• Gold – Spend $1,500 to receive 12% bonus credits
Customers have the flexibility to purchase an exact amount of credits or set a specific budget. This allows for precise control over spending.
All transactions are processed securely through our PCI-DSS-compliant payment provider. We accept Visa, Mastercard, and all major debit and credit cards. For more details on payment security, please refer to our Privacy Policy. All purchases are shown as PIXIVAULT on your statement.
Refunds are rare and handled case-by-case, only when credits remain unused. Users must make a formal request in writing for a refund to be considered, contact us if you believe there’s an issue with your purchase - we’re here to help and will review your request fairly and promptly. If technical issues with our website prevent you from redeeming the image(s) you've purchased, Pixi Vault will refund the credit pack in full. We recommend contacting us as soon as possible to report the issue and give us the opportunity to resolve it.
If you prefer a refund, it will be processed within 3 working days, and you can expect to see the funds returned to your card within 7 days. Please note that all refund requests must be submitted within 7 days of purchasing your credit pack.
All images available for purchase on Pixi Vault are provided under a Standard License. Please review the following terms carefully, as they outline the permitted and prohibited uses of content licensed through Pixi Vault.
With a Standard License, customers are allowed to use downloaded images for a variety of personal, creative, or professional purposes. This includes:
• Commercial applications, such as marketing campaigns, advertisements, editorial content in magazines and newspapers, website design, digital media projects, and social media use.
• Printed materials for marketing or promotional use, provided the total print run does not exceed 10,000 copies.
The following actions are not permitted under the Standard License:
• Reselling any images purchased from Pixi Vault.
• Distributing or offering images for download through your own website or any other media platform.
• Using images in defamatory, offensive, or inappropriate content.
• Claiming ownership or any proprietary rights over the images.
• Using Pixi Vault content to compete directly or indirectly with Pixi Vault’s business or services
Pixivault is not responsible for any direct or indirect damages resulting from your use of the Website, including data loss or service disruptions. You agree to cover any claims or costs arising from misuse. These Terms are governed by applicable local laws. Any disputes will be resolved by the courts in the jurisdiction where Pixivault operates, unless a different agreement is made in writing.
For any questions or concerns regarding these Terms and Conditions, feel free to contact us at support@pixivault.com one of our friendly team is more than happy to help!
